melber Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and melber (the "Platform", "we", "us", or "our") governing your access to and use of the melber website at https://melber.pro and all associated services, including but not limited to sports betting, live casino, online slots, and any other gaming products offered on the platform.

By registering an account, accessing the melber platform, placing any bet or wager, or using any feature of the platform, you confirm that:

• You have read and fully understood these Terms and Conditions.
• You are at least 21 years of age.
• You are legally permitted to participate in online gaming activities in the jurisdiction from which you are accessing the platform.
• You agree to be bound by these Terms in their entirety.
• All information provided during registration is accurate, complete, and current.

melber reserves the right to amend these Terms at any time. Continued use of the platform following any amendment constitutes acceptance of the revised Terms. Significant changes will be communicated to active account holders by reasonable means.

2. Eligibility and Account Registration

2.1 Age Requirement

The melber platform is strictly for adults. You must be 21 years of age or older to register an account, deposit funds, place bets, or access any gaming product on the platform. melber enforces this requirement and may request age verification documentation at any time. Accounts found to belong to persons under the age of 21 will be closed immediately, all bonuses forfeited, and deposits returned at melber's discretion subject to verification.

2.2 One Account Per Person

Each individual may hold only one melber account. Creating multiple accounts — whether under the same name, mobile number, device, payment method, or household — is strictly prohibited. melber uses technical and manual verification to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts may be suspended and balances subject to review.

2.3 Account Information

You are required to provide accurate information at the time of registration, including your full legal name, date of birth, and a valid Bangladesh mobile number. You are responsible for keeping your account information current. melber may require you to submit supporting documents — including a national identity card (NID), passport, or mobile wallet verification — to confirm your identity before processing withdrawals or applying bonus credits.

2.4 Account Security

You are solely responsible for maintaining the confidentiality of your melber account credentials. You must not share your password with any third party. melber will never ask for your password by phone, email, or SMS. Any activity that occurs under your account is your responsibility. Notify the melber support team immediately if you suspect unauthorised access to your account.

3. Deposits, Withdrawals, and Payment Methods

3.1 Supported Payment Methods

melber supports the following Bangladesh mobile wallet and payment services for both deposits and withdrawals: bKash, Nagad, Rocket, and Upay. Additional payment partners including Dutch-Bangla Bank, City Bank, BRAC Bank, and select Visa and Mastercard routes may be available subject to account verification status.

3.2 Deposit Processing

Deposits made via supported Bangladesh mobile wallets are typically credited to your melber account within minutes of confirmation. melber does not charge a fee for deposits, although your mobile wallet provider may apply its own transaction charges. Always verify that the destination account details provided by melber match the official platform details before initiating a transfer.

3.3 Withdrawal Processing

Withdrawal requests are processed to the same mobile wallet used for the original deposit. Processing times for verified accounts typically range from 5 to 30 minutes during normal operating hours (Bangladesh Standard Time, UTC+6). Withdrawals are subject to identity verification. melber reserves the right to request documentation before processing any withdrawal and to delay processing if additional checks are deemed necessary.

3.4 Minimum and Maximum Amounts

Minimum deposit and withdrawal amounts are set in Bangladeshi Taka (৳) and are displayed within the melber account dashboard at the time of transaction. These amounts may be updated periodically. Promotional conditions may impose separate minimum deposit thresholds which will be communicated at the point of the relevant offer.

3.5 Rejected Transactions

melber reserves the right to reject or reverse any deposit or withdrawal that cannot be verified, is suspected of being fraudulent, or does not comply with these Terms. Funds associated with rejected transactions will be returned to the originating payment source where technically possible.

4. Bonuses, Promotions, and Free Bets

4.1 General Bonus Terms

All bonuses, free bets, and promotional credits offered by melber are subject to the specific terms communicated at the time the offer is made. Where a conflict exists between general bonus terms and the terms of a specific promotion, the specific promotion terms take precedence.

4.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they may be withdrawn as real money. The applicable wagering multiple will be stated in the promotion details. Wagering requirements must be met within the time period specified in the offer. Failure to meet wagering requirements within the allotted period will result in the bonus and any associated winnings being removed from the account.

4.3 Bonus Abuse

melber monitors account activity for patterns that suggest bonus abuse, including but not limited to: low-margin wagering to clear requirements, coordinated multi-account play, use of promotional funds in restricted game categories, and exploitation of system or pricing errors. melber reserves the right to withhold, cancel, or reclaim bonus credits and associated winnings where abuse is suspected, and to close the accounts involved.

4.4 Promotional Eligibility

Not all promotions are available to all account holders. Promotional eligibility may depend on account verification status, deposit history, geographic location, or other criteria communicated in the individual offer. melber's decision regarding promotional eligibility is final.

5. Gameplay, Betting Rules, and Fair Play

5.1 Game Integrity

All casino games available on melber — including live dealer tables, slots, crash games, and RNG titles — are supplied by internationally recognised game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers operate under independently certified Random Number Generator (RNG) standards. melber does not manipulate game outcomes.

5.2 Sports Betting

All sports betting markets, including cricket (BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers matches), are subject to the specific rules of each market as published on the platform at the time of bet placement. Odds are subject to change up to the moment a bet is confirmed. Once a bet is confirmed and accepted, odds are locked.

5.3 Void Bets

melber reserves the right to void any bet where: the odds were published in error; the event was cancelled or abandoned without a result being declared; there is evidence of match manipulation; or the bet was placed after the event outcome was determined. In the event of a void bet, the stake is returned to the player's account.

5.4 System Errors

In the event of a technical error — including but not limited to software malfunctions, server failures, or incorrectly quoted odds — melber reserves the right to cancel affected bets and return stakes. melber is not liable for losses arising from technical disruptions outside of its reasonable control. Players who identify potential system errors should report them to support immediately rather than attempting to exploit them.

5.5 Prohibited Activities

The following activities are strictly prohibited on the melber platform:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to manipulate game outcomes.
• Exploiting software bugs, pricing errors, or promotional loopholes.
• Using VPN, proxy, or anonymisation services to bypass geographic restrictions.
• Engaging in any form of money laundering or fraudulent payment activity.
• Sharing account credentials with any third party.

Breach of any of the above may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where legally required.

6. Responsible Gaming

melber is committed to promoting responsible gaming. We provide tools that allow players to set deposit limits, loss limits, session time reminders, and to request temporary or permanent self-exclusion from the platform. These tools are accessible within account settings and through the melber support team.

If you believe that your gaming activity is causing financial hardship or personal distress, we encourage you to use the responsible gaming tools available on the platform and to visit our dedicated Responsible Gaming page for further guidance. You may also contact the support team directly at [email protected] to request immediate account restrictions.

melber strictly enforces its 21+ age policy and does not knowingly permit underage individuals to participate in any gaming activity on the platform.

7. Intellectual Property

All content on the melber platform — including but not limited to logos, trademarks, game interfaces, software, graphics, text, and design elements — is the intellectual property of melber or its licensed suppliers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.

You must not reproduce, copy, modify, distribute, transmit, display, perform, publish, license, transfer, or sell any content obtained from the melber platform without prior written consent from melber. Unauthorised use of platform content may constitute infringement of intellectual property rights and will be pursued accordingly.

8. Privacy and Data Protection

melber collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By using the melber platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy covers what data is collected, how it is used, how it is stored and protected, and your rights regarding your data.

melber uses SSL encryption to protect all data transmitted between your device and the platform. melber does not sell personal data to third-party marketing organisations. Data may be shared with payment processors, identity verification services, and game providers as necessary to deliver the platform's services, as detailed in the Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, melber shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or device damage — arising from your use of or inability to use the melber platform.

melber's total aggregate liability to any player in connection with these Terms shall not exceed the total amount deposited by that player in the twelve (12) calendar months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded by law.

10. Account Suspension and Termination

melber reserves the right to suspend or terminate any account at any time and without prior notice where melber reasonably believes that:

• The account holder has breached any provision of these Terms.
• The account has been used for fraudulent, abusive, or illegal activity.
• The account holder is under the age of 21.
• Continued operation of the account presents a risk to the platform or to other players.
• A self-exclusion or responsible gaming restriction has been requested by the account holder.

Upon termination of an account for cause, melber may forfeit any bonus balances and winnings derived from breaches of these Terms. Where an account is closed at the player's request without any breach, any verified real-money balance will be returned to the registered payment method.

Players who wish to close their account voluntarily may do so by contacting the melber support team at [email protected].

11. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation should be directed in the first instance to the melber support team at [email protected]. melber will endeavour to resolve all disputes fairly and in a timely manner.

melber's decisions on matters relating to account balances, bet settlements, bonus eligibility, and rule interpretation are final once a formal review process has been completed. Players are encouraged to raise concerns promptly and to retain transaction records for reference purposes.

12. Contact and Support

For questions regarding these Terms and Conditions, account matters, payment queries, or responsible gaming support, please contact the melber team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: Available daily, Bangladesh Standard Time (UTC+6)
• Response time: Typically within a few hours for standard queries; responsible gaming requests are treated as priority cases

Please include your registered mobile number and a clear description of your query in all support communications. Do not share your account password in any support correspondence.