Responsible Gaming at melber
melber is committed to providing a safe, fair, and controlled gaming environment for all players in Bangladesh. We provide practical tools and clear guidance to help you stay in control of your play at all times.
Adults Only â 21+ Strictly Enforced
The melber platform is exclusively for adults aged 21 and above. All accounts are subject to age verification. Underage gambling is illegal and harmful. If you are under 21, please do not register or use this platform.
At melber, we believe that gambling should always be a form of entertainment â never a source of financial stress, anxiety, or emotional harm. While the vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond enjoy cricket betting, slots, and live casino games responsibly, we recognise that for a small number of individuals, gambling can become problematic.
This page outlines the responsible gaming tools available on melber, the warning signs of problem gambling, and the steps you can take â or help a loved one take â if gambling is no longer feeling like fun. We encourage every player to read this information carefully and to reach out to the melber support team at any point if they have concerns.
Gambling should never be used as a way to recover financial losses, relieve stress, or escape personal difficulties. Set a budget before you play, treat any losses as the cost of entertainment, and never chase losses by placing larger bets. These simple habits go a long way toward keeping your gaming experience positive and sustainable.
Struggling right now? If gambling is causing you serious distress, financial hardship, or personal harm, please stop playing immediately and contact the melber support team at [email protected]. Our team can apply an immediate account restriction on your behalf while you seek further help.
Your Responsible Gaming Toolkit
melber provides the following tools directly through the platform and via our support team. Contact [email protected] to activate any of these features on your account.
Daily, Weekly & Monthly Deposit Caps
Set a maximum amount you can deposit into your melber account within a defined time period â daily, weekly, or monthly. Once the cap is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; increasing a limit applies after a 48-hour cooling-off period to prevent impulsive decisions.
Time-Out and Play Session Controls
Limit how long you can play in a single session. When your session time limit is reached, you will be automatically logged out of the melber platform. You can set session limits ranging from 30 minutes to several hours. This tool is particularly useful for players who find that gaming sessions run longer than intended.
Short-Term Account Pause
If you feel you need a break from gambling, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your melber account will be inaccessible â you will not be able to log in, deposit, or place bets. Existing pending withdrawals will still be processed normally. Contact our support team to activate a time-out immediately.
Long-Term Account Closure
Self-exclusion is a firm, extended break from the melber platform designed for players who feel that gambling is seriously affecting their wellbeing. You can request self-exclusion for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is closed, your details are suppressed from promotional lists, and re-registration is blocked. To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".
Maximum Loss Controls
Set a ceiling on how much you are willing to lose within a given period. Once your loss limit is reached, you will be locked out of further betting for the remainder of that period. Like deposit limits, loss limits can be lowered instantly but increased only after a mandatory 48-hour review window.
Pause Bonus and Marketing Communications
If you find that promotional offers are encouraging you to play more than you intend, you can request to be removed from all bonus and marketing communications. This means you will no longer receive promotional emails, SMS alerts, or in-platform bonus offers. Contact [email protected] to opt out at any time.
Warning Signs of Problem Gambling
Recognising the early signs of a gambling problem is an important first step. Ask yourself honestly whether any of the following apply to you.
- â You spend more money gambling than you originally planned and find it hard to stick to a budget.
- â You chase losses by placing larger or more frequent bets in an attempt to win back money you have already lost.
- â You feel irritable, anxious, or restless when you are not gambling, or when you try to cut back.
- â Gambling is interfering with your work, studies, family responsibilities, or personal relationships.
- â You borrow money from family, friends, or take loans to fund gambling activity.
- â You conceal the extent of your gambling from people close to you, or feel guilt or shame after playing.
- â You use gambling as a way to escape problems, stress, depression, or difficult emotions rather than as entertainment.
- â You have previously tried and failed to reduce or stop gambling on your own.
Recognising even one or two of these warning signs is reason enough to pause and reflect. You do not need to be experiencing all of them to reach out for support. Early action is always more effective than waiting until the problem becomes severe.
Quick Self-Check Questions
Reflect honestly on the following questions. If you answer "yes" to two or more, we strongly recommend using one of the responsible gaming tools above or contacting our support team.
Personal Gambling Check â Answer Honestly
Have you ever gambled with money that was meant for essential expenses such as rent, food, bills, or transport?
Have you ever felt the need to bet larger amounts to get the same level of excitement from gambling?
Do you find yourself thinking about gambling when you are at work, studying, or spending time with family?
Have you tried to win back money you lost by placing further bets on the same day?
Has gambling caused arguments or tension with a family member, partner, or close friend in the past 12 months?
Do you feel that you cannot fully enjoy a cricket match, BPL game, or other sports event unless you have money riding on the outcome?
How to Request Support From melber
If you decide you need to use a responsible gaming tool or speak to someone about your gambling, here is exactly what to do.
Stop Playing and Take a Breath
Close the melber app or browser tab. Step away from your device. Make the decision to reach out before returning to the platform. This pause itself is a meaningful first action.
Email the melber Support Team
Send an email to [email protected] with the subject line that matches your need â for example, "Deposit Limit Request", "Time-Out Request", or "Self-Exclusion Request". Include your registered mobile number so our team can identify your account quickly.
Confirm the Restriction
Our support team operates daily, Bangladesh Standard Time (UTC+6). Once your request is received, restrictions such as cooling-off periods and self-exclusions are applied to your account as quickly as possible â typically within a few hours of your email being processed.
Seek Additional Support if Needed
Platform tools are an important first step, but if gambling has significantly affected your finances, mental health, or relationships, please also consider speaking to a trusted family member, a mental health professional, or a community counsellor in your area of Bangladesh. External support alongside platform controls gives the best outcomes.
Where to Find Further Help
In addition to the melber support team, the following avenues may be helpful for players experiencing difficulties related to gambling.
đ§ melber Support Team
For account restrictions, self-exclusion requests, or any responsible gaming query, email [email protected]. Our team is available daily (Bangladesh Standard Time, UTC+6) and treats all responsible gaming requests with priority and full confidentiality.
đŠē Mental Health Professionals
If gambling-related stress, anxiety, or depression is affecting your daily life, speaking with a qualified mental health professional in Bangladesh is strongly recommended. Many hospitals and clinics in Dhaka, Chittagong, and Sylhet offer counselling services. Ask your general practitioner for a referral.
đ¨âđŠâđ§ Friends and Family
Talking openly with someone you trust is often one of the most effective steps. Friends and family members can provide practical support, help monitor your gambling behaviour, and assist you in maintaining the limits you set for yourself.
đ Financial Counselling
If gambling has created financial difficulties â debt, missed bill payments, or strained household budgets â consider consulting a financial counsellor. Several organisations and banks in Bangladesh, including BRAC Bank and City Bank, offer customer financial advisory services that can help you create a recovery plan.
melber's Commitment to Safe Play
Responsible gaming is not a tick-box exercise at melber â it is a core part of how we operate. We regularly review our tools and processes to ensure they are effective, accessible, and genuinely useful for players who need them. Our support staff receive training to handle responsible gaming requests with sensitivity and care.
We do not promote gambling as a way to make money. All promotional material on the melber platform is designed to highlight entertainment value, and we actively avoid messaging that glamorises chasing large wins or recovering losses. melber promotes gambling as entertainment â nothing more.
We also enforce strict age verification procedures to ensure that no one under the age of 21 can access the platform. Any account found to belong to an underage user is closed immediately and deposits are returned in line with our account closure procedures.
If you have suggestions for how melber could improve its responsible gaming tools or communications, we welcome your feedback. Email [email protected] with the subject line "Responsible Gaming Feedback". Your input directly shapes the improvements we make to this part of the platform.
Play Smart. Play Safe with melber.
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