melber Privacy Policy

1. Who We Are and How to Contact Us

melber operates the online casino and sports betting platform accessible at https://melber.pro (the "Platform"). melber serves players in Bangladesh, offering cricket betting, live casino games, slots, and related gaming services.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:

• Email: [email protected]
• Support hours: Daily, Bangladesh Standard Time (UTC+6)

Do not send sensitive personal documents (such as NID copies or bank statements) by email unless specifically requested by the melber support team as part of a formal verification process. Email communications are handled securely but should not be used to transmit payment credentials or passwords.

2. Personal Data We Collect

2.1 Registration Data

When you create a melber account, we collect the information you provide during the sign-up process. This includes your full legal name, date of birth, mobile phone number (Bangladesh), and the mobile wallet details (such as your bKash, Nagad, Rocket, or Upay account number) associated with your account.

2.2 Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to enforce our 21+ age policy, we may request copies of identity documents including a Bangladesh National Identity Card (NID), passport, or similar government-issued identification. These documents are used solely for verification and are stored securely.

2.3 Transaction and Gaming Data

We collect detailed records of all financial transactions on the platform — deposits, withdrawals, bonus credits — as well as your gaming activity, including bets placed, games played, session durations, win and loss records, and responsible gaming limit settings. This data is necessary for account management, dispute resolution, fraud prevention, and regulatory compliance.

2.4 Technical and Device Data

When you access the melber platform, we automatically collect certain technical information from your device and browser. This includes your IP address, device type and model, operating system and version, browser type, screen resolution, session timestamps, pages visited, and referring URLs. This data helps us maintain platform performance, detect suspicious activity, and improve the user experience for players across Bangladesh.

2.5 Communications Data

If you contact the melber support team by email or through any support channel, we retain a record of that correspondence. This includes the content of your messages, timestamps, and any attachments you provide. These records are used to resolve queries, track support history, and improve our service quality.

2.6 Cookies and Tracking Technologies

melber uses cookies and similar tracking technologies to recognise returning users, maintain session state, analyse platform usage patterns, and ensure security. You may manage cookie preferences through your browser settings, although disabling certain cookies may affect platform functionality. For full details on how cookies are used, please refer to Section 9 of this Privacy Policy.

3. Legal Basis for Processing Your Data

melber processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and operate your account, facilitate transactions, and deliver gaming services you have requested.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and improving our services — where these interests do not override your fundamental rights.
• Consent: Where you have explicitly agreed to receive marketing communications or to the use of non-essential cookies. You may withdraw consent at any time by contacting [email protected].
• Legal obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering obligations, and financial record-keeping requirements.

4. Who We Share Your Data With

melber does not sell, rent, or trade your personal data to third-party marketing organisations or data brokers. Data is shared only in the following limited, controlled circumstances:

4.1 Payment Processors

To process deposits and withdrawals, we share your mobile wallet identifier and transaction details with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or Visa/Mastercard gateway operators). These providers operate under their own privacy policies and data handling obligations.

4.2 Game Providers

To deliver casino games, we work with internationally recognised game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. Session data — such as your Player ID and bet history for a given game session — may be shared with the relevant provider to enable gameplay and resolve disputes. These providers are contractually required to handle this data securely and may not use it for independent marketing purposes.

4.3 Identity Verification Services

Where required for KYC compliance, we may pass identity document data to a trusted third-party verification service. This data is used solely to confirm your identity and is not retained by the verification provider beyond what is legally required.

4.4 Legal and Regulatory Disclosure

melber may disclose your personal data to law enforcement, regulatory authorities, or courts when legally required to do so — for example, in response to a lawful court order, fraud investigation, or anti-money laundering inquiry. We will notify you of such disclosures where legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of melber's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the new entity's privacy practices before the transfer takes effect.

5. How Long We Keep Your Data

melber retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a period of five (5) years following account closure, to support dispute resolution and legal compliance.
• Transaction records: Financial transaction records are retained for a minimum of seven (7) years in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support communications: Retained for three (3) years from the date of the last communication in a support thread.
• Technical and device logs: Typically retained for ninety (90) days unless an active investigation requires longer retention.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the melber platform. They allow the platform to recognise your device on return visits, maintain your login session, remember your preferences, and collect anonymous usage statistics.

6.2 Types of Cookies We Use

• Essential cookies: Required for core platform functionality — session management, login state, and security tokens. These cannot be disabled without breaking the platform.
• Analytics cookies: Collect anonymised data on how players navigate the platform, which games are most visited, and where users encounter difficulties. Used to improve the platform experience.
• Preference cookies: Remember your platform settings such as language preferences and responsible gaming limits you have set.
• Security cookies: Help detect and prevent fraudulent activity, including bot detection and session hijacking prevention.

6.3 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair platform functionality and may prevent you from logging in or completing transactions. For analytics and preference cookies, disabling them will not affect your ability to use the core platform features.

7. Children and Underage Users

The melber platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, we will immediately close the associated account, delete the data, and return any deposited funds at our discretion subject to verification.

If you believe a person under the age of 21 has registered an account on the melber platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

8. Changes to This Privacy Policy

melber reserves the right to update this Privacy Policy at any time. When significant changes are made, we will update the "Last updated" date at the top of this page. Where changes materially affect how we use your personal data, we will make reasonable efforts to notify active account holders directly.

We encourage you to review this Privacy Policy periodically to stay informed about how melber protects your information. Continued use of the platform following any update constitutes acceptance of the revised Privacy Policy.

9. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal data has been handled, please contact the melber privacy team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line suggestion: "Privacy Request — [Your Registered Mobile Number]"
• Response time: We aim to respond to all privacy-related requests within 10 business days, Bangladesh Standard Time (UTC+6)

Please do not include your account password or full payment details in any email correspondence. Our team will never ask for your password.